Returns and Refunds
Last Updated: 05/08/2024
Thank you for shopping with Petoz Buddy. We aim to provide you with high-quality pet products, and we hope you are satisfied with your purchase. If you are not completely satisfied, please review our returns and refunds policy below.
1. Returns
1.1 Eligibility You may return items within 30 days of receipt if they are:
- Faulty or defective.
- Damaged during shipping.
- Not as described.
To be eligible for a return, items must be in their original packaging and in the same condition as when you received them. Personalized or custom-made items cannot be returned unless they are faulty or damaged.
1.2 Return Process To initiate a return, please contact our customer service team at support@petozbuddy.com or through our Contact Us page. Provide your order number and reason for the return. We will provide you with instructions on how to return the item and a return address.
1.3 Return Shipping Costs Customers are responsible for the cost of return shipping unless the item is faulty or damaged. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item reaches us.
2. Refunds
2.1 Refund Requests Refunds will be processed once we have received and inspected the returned item. If approved, a refund will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
2.2 Refunds for Faulty or Damaged Items If you receive a faulty or damaged item, please contact us as soon as possible. We will arrange for a replacement or issue a full refund, including return shipping costs.
2.3 Non-Refundable Situations We do not issue refunds if:
- The item was not returned in its original condition.
- The item was returned outside the 30-day return window.
- The item was damaged due to misuse or neglect.
3. Order Cancellations
3.1 Cancellation Requests Orders can be canceled before they are shipped. If you need to cancel or change your order, please contact us within 12 hours of placing the order. Once the packaging and shipping process has started, the order cannot be canceled.
4. Contact Us
If you have any questions or concerns regarding our Returns and Refunds Policy, please contact our customer service team at support@petozbuddy.com . We are here to assist you and ensure your satisfaction.